Strategic Customer Success Manager

Supermetrics is looking for a Strategic Customer Success Manager to join our team. Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally, we are looking for a Strategic Customer Success Manager to own and elevate our relationships within media agency holding companies.

Based in either our Helsinki, Dublin, Amsterdam hubs or remotely within the UK, you will hold the keys to a select portfolio of multi-region enterprise agency accounts. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across diverse agency business units and geographies.

This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities.

In this role, you will...Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts.

Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units.

Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights.

Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping.

Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating s