Credit and Collections Specialist 1

.

Life. Unlimited.

At Smith+Nephew we design and manufacture technology that takes the limits off living. As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.

What will you be doing?

Contact customers to collect outstanding debt.

Coordinate customer’s queries with the relevant departments for dispute resolutions.

Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).

Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets.

Report current status and flag any potential risks to Credit Controller.

Maintain customer credit limit.

Perform blocked order release related activities.

Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.

Ensure compliance with collections policies and procedures.

Deliver training sessions for New Joiners on request

Lead daily meetings on request

Perform quality check

Prepare updates on results on Team Lead/Process Lead request

Update SOPs /manuals/work instructions on request