Field Service Engineer
About this role
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at
www.agilent.com
.
As part of our diverse and expert team, you will be responsible for supporting our customers with on-site service in the following areas
Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
Leverages shown experience to provided limited application support
Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions
Serves as an internal resource on technical issues and leads product customer concerns. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May have knowledge of third-party products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May calibrate equipment
May qualify leads
Territory Coverage
The ideal candidate will reside in Central to Northern NJ. Note: No relocation is offered for this position at this time.
The position requires an active driver's license.
Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory.
Territory: NJ, NY, and CT.
Requirements
- Bachelor's, Master's, or other university degree in chemistry, biochemistry, analytical chemistry, or other life science field preferred; may consider a candidate with an equivalent combination of education, training, and significant experience
- 2+ years relevant work experience, including familiarity with Agilent and Waters analytical instrumentation; specific experience with LC required; dissolution or spectroscopy experience is a plus
- Experience with Pharma/Bio-pharma, GMP, GLP environments preferred.
- Experience with the Agilent solutions is desired but not crucial.
- Familiar with use of hand tools.
- Demonstration of logical troubleshooting.
- Ability to tackle high-impact problems related to product availability; typically, system/ solution focused.
- Customer service and solutions oriented.
- Ability to travel extensively, including overnight travel, as decided by business needs.
- A valid driver's license is required for this position.
- Up to 50% travel may be required.
- Additional Details
- This job has a full time weekly schedule. Applications for this job will be accepted until at least September 4, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
- The full-time equivalent pay range for this position is $36.38 - $56.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
- Travel Required:
- 50% of the Time
- Shift:
- Day
- Duration:
- No End Date
- Job Function:
- Services & Support