Customer Service Support

Make your mark in Broker Service Advisor

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

How you will create an impact

Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.

Work within own underwriting authority and complete correct referrals where required

Actively seek learning opportunities to upskill and enhance product knowledge

Work with the Team Leads to support ad hoc queries or support where necessary

Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.

Develop and maintain productive external and internal relationships.

Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.

Practice customer care by providing accurate information to customers at all times.

Ensure good product and system knowledge is maintained.

Ensure all relevant systems are updated in a timely manner.

What you’ll need to succeed

Experience working in a high-volume insurance service centre evidencing excellent performance.

Demonstrate drive and a can-do attitude.

Excellent team player and the ability to work independently.

Excellent communication skills written/verbal.

Diligence.

A full understanding of the impact of regulation and FCA