Service Desk Specialist

Job ID: 5884

Welcome to Group Technology, where we pride ourselves on engineering solutions and directing Nordea’s transformation by providing a holistic technological view and structured understanding of the bank and its surrounding environment, enabling the Customer Vision and Business Strategy. We are looking for a Service Desk Specialist for a full-time position in the Specialised IT Services Team.

The position is based in Stockholm where you will be working as part of the team supporting Nordea Asset Management, and as such you will be working fully on-site at the Stockholm HQ - Smålandsgatan 17. You will one out of two employees supporting out of Stockholm, but of course belong into the full team of Specialised IT services.

Nordea is a place where traditions meet tomorrow. We are not just a bank; we are a technology employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth.

About our team

Meet the Specialised IT Services Team. We are a team of 11 specialist IT professionals delivering high-quality end-user IT support for Nordea Asset Management and Nordea Markets. Our role is to deliver first- and second-level IT support and participate in tasks and projects within our support areas and Group Technology. We operate in a highly sensitive, fast-paced banking environment, where proactive support, ownership, clear communication, and strong service quality is essential.

What you’ll be doing:

Provide first- and second-level support by troubleshooting and resolving a wide range of IT incidents across hardware and software, ensuring timely and effective support for end users.

Log, prioritize, track and document incidents in accordance with established incident management procedures, taking ownership to ensure stable and uninterrupted business operations.

Contribute to smaller IT tasks and larger p