Manager, CX Development

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 09/06/2026

We are restructuring our global Customer Loyalty team and are looking for a passionate Customer Experience Development Manager to join us.

In this role, you will lead global processes that help Metso systematically use customer feedback and data to drive customer-centric decisions and measurable business improvements. In collaboration with stakeholders across the organization, you will drive a deeper understanding of customer needs, identify opportunities to enhance the customer experience, and coach the organization to act on customer feedback in a consistent and impactful way. Your work will play a key role in strengthening Metso's customer-focused culture and supporting our strategic objectives.

You will report to the Director, Customer Loyalty. The position is located in Espoo or Tampere, Finland.

Team you belong to

You will join a team of CX professionals dedicated to measuring customer experience and leading the use of data to drive meaningful improvements and customer-led decisions across Metso. We collaborate closely with a large network of internal stakeholders from businesses and regions.

Our team develops tools, measurement processes