Station Manager, UK

About this role

Responsibilities

• The Station Manager UK, team Service Operations, plays a crucial role in shaping Fastned's customer experience. This position is central to ensuring safe operations, immaculate presentation, optimal functionality, and full compliance to operational obligations of Fastned charging stations within a designated geographical territory. It embodies our unwavering commitment to quality, cleanliness, and operational excellence. The Station Manager will report into the local Senior Operations Manager, and act as their right arm on all these matters.
• This role's scope is all of our 37+ stations in the UK. You will be based in London, where we hold offices in Shoreditch with frequent visits to our warehouse in Stockton and sites across the UK.
• Your responsibilities
• Operational Compliance & Performance
• Contractual Adherence: Track compliance to contractual agreements, local regulatory requirements, and Fastned's rigorous internal operational guidelines. Ensure that all station operations and facilities strictly comply with them. Proactively coordinate major tender openings and liaise with other internal stakeholders to ensure operational compliance from Day 1.
• Operational Performance & Customer Experience: Ensure we regularly monitor and take action on issues regarding station equipment, cleanliness, station aesthetics and season readiness. Monitor queuing, flag upgrade and extension opportunities based on performance insights. Proactively act on any identified topic that might benefit customer experience.
• Performance Reporting & Data Management: Maintain meticulous and accurate records of all subcontracted activities, reported issues, and their resolution statuses. Ensure consistent data quality and analysis across all reporting systems to support accurate performance insights and decision-making. Generate and provide regular, comprehensive updates to relevant management teams, landlords, and authorities when needed.
• Local Supplier & Stakeholder management
• Key Internal Local Liaison: Serve as a local point of contact for all routine matters related to our stations. Actively communicate and coordinate with teammates within the maintenance team. Cultivate strong relationships with other internal teams and provide regular feedback to shed light on actual customer experience and maintenance constraints.
• Key External Local Liaison: Set up contracts with multiple local third parties. Follow up on operational performance, health & safety compliance and improvements opportunities.
• Continuous Improvement Input: Provide invaluable on-the-ground observations, feedback, and insights. Proactively contribute to the ongoing refinement of station design, operational protocols, choice of equipment and overall customer experience or maintenance enhancements.
• Who we are looking for
• You are a driven professional who combines hands-on operation execution with commercial thinking. As the go-to person for the English station operations, you will play a key role in the future of Fastned UK. You flourish in a dynamic, fast-paced environment and are eager to make a real impact on the energy transition.
• Additionally, you bring along the following:
• +2 years of proven field-based experience in site management, facility coordination, dealing with contractors, property maintenance, or similar roles, ideally within a public-facing service environment.
• Spoken and written English is mandatory.
• Proactive and meticulous, ensuring high standards of presentation, operational integrity, and continuous improvement.
• Able to work independently, prioritise effectively, and manage multiple locations with strong organisational skills.
• Clear and persuasive communicator, skilled in collaborating with diverse internal teams and negotiating with external providers to ensure optimal performance and cost efficiency.
• Basic understanding of technical troubleshooting; able to identify and clearly report infrastructure and equipment issues.
• Valid driving license with a strong willingness to travel frequently and extensively within the assigned region.
• Genuine enthusiasm for sustainable energy and commitment to Fastned’s mission of accelerating the e-mobility transition.
• Even if you don’t meet every single requirement but feel excited about this role and our mission, we encourage you to apply. We are committed to building a diverse and inclusive team.
• Join us in building a better future
• We work hard to make a positive impact, but we don't forget to recognise & celebrate our successes, big and small. We focus on work-life balance, provide genuine work flexibility, and have family-friendly policies in place. Our benefits package includes:
• Stock option plan -> we believe in shared value creation;
• A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities.
• 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned’s mission or to support a cause that is important to you.
• A paid pension plan, fully covered by Fastned!
• Full health and dental cover via Bupa
• Daily commuting costs to the office are reimbursed.
• Daily vegetarian lunches, snacks, and drinks provided at our office location.
• Weekly CrossFit classes with a trained professional
• Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1-on-1 coaching with psychologists, group sessions, and a variety of digital self-care tools
• Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition
• Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree
• Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals
• In addition to fun events year-round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees.
• Other perks include flexible working hours, full travel compensation, and the working gear of your choice.
• Interested in making an impact?
• We would love to have a conversation with you! Apply now, send us your CV and share why you’re excited about joining Fastned. Here are the next steps of the hiring process:
• A call with our Recruiter,
• An Interview with our Senior Field Operations Manager UK and one Field Operations Engineer UK
• Case Interview in our London office with our Senior Field Ops Manager UK, the Director of Operations and the Country Director UK, followed by a team coffee chat.
• Then, it’s time to welcome you on board to Fastned!
• Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.