Customer Experience | Sales Support Specialist
PARISH, NY (Remote)CompetitiveFull time0 applicants
About this role
At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Customer Experience | Sales Support Specialist
Responsibilities
- Provide administrative and operational support to the Bulk Sales Team.
- Support new customer onboarding, account setup, account maintenance, and customer documentation.
- Process customer and account updates within Salesforce, OTS, and other internal systems.
- Manage customer requests and help coordinate timely resolution of issues.
- Respond to customer inquiries via phone and email while delivering outstanding customer service.
- Manage and monitor shared team inboxes and customer communications.
- Conduct proactive customer outreach and account wellness calls.
- Prepare and distribute operational, sales, and customer-related reports.
- Maintain accurate customer records and ensure data integrity across systems.
- Coordinate with Credit, Tax, Operations, Marketing, Customer Setup, and other internal teams to support customer needs.
- Support special programs, including the Nantucket Reservation Program and seasonal customer initiatives.
- Assist with invoicing, funding requests, and other sales support activities.
- Help identify opportunities to improve processes and enhance the customer experience.
Requirements
- Required Qualifications
- High school diploma or equivalent.
- Experience working in business aviation and/or fuel industries.
- Experience in customer service, sales support, account support, inside sales, administrative support, or a related role.
- Strong communication and relationship-building skills.
- Excellent organizational and time management abilities.
- Ability to manage multiple priorities and work independently.
- Strong attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
- Comfortable learning and utilizing CRM and business systems.
- Preferred Qualifications
- Experience supporting sales teams or customer accounts.
- Experience with Salesforce or similar CRM platforms.
- Experience working in business aviation and/or fuel industries.
- Experience preparing reports and analyzing customer or operational data.
- What Makes Someone Successful in This Role
- Passion for delivering an exceptional customer experience.
- Strong follow-up and problem-solving skills.
- Ability to work effectively across multiple departments.
- Highly organized with excellent attention to detail.
- Ability to balance administrative responsibilities with customer interaction.
- Positive attitude and willingness to take initiative.
- Why Join World Fuel?
- Work remotely while supporting a critical customer-facing team.
- Partner with professionals across Sales, Operations, Credit, Marketing, and Customer Experience.
- Build valuable experience in customer service, sales support, and business operations.
- Join a collaborative team that values customer relationships and operational excellence.
- Contribute directly to the success of customers and the Bulk Sales organization.
- #WFS