Senior Specialist, Service Integration, Espoo
About this role
Would you like to develop IT services in a large international environment where service delivery is built on collaboration between multiple service providers? Do you have a strong understanding of IT Service Management, SIAM, and service performance development?
We are looking for a Senior Specialist, Service Integration to join our client in Espoo. In this role, you will play a key part in developing Service Integration capabilities and ensuring that IT services, processes, and multiple service providers work seamlessly together.
This is a senior-level specialist position combining IT Service Management, SIAM, Service Level Management, supplier ecosystem development, and hands-on collaboration with service teams.
What will you be doing?
As a Senior Specialist, you will support service teams in implementing SIAM and ITSM practices while developing the multi-vendor operating environment as a whole.
Your responsibilities will include:
Supporting service teams with supplier onboarding and offboarding, as well as defining appropriate operating models and integration approaches
Monitoring and analysing service provider performance using SLA, OLA, and KPI metrics
Identifying bottlenecks and improvement opportunities across service chains and implementing improvements
Developing reporting, metrics, and dashboards for the supplier ecosystem
Supporting the IT Service Desk and Service Managers in coordinating the multi-vendor environment and governance practices
Facilitating collaboration between internal teams and external service providers
Developing and maintaining the SIAM operating model, processes, roles, and governance structures
Participating in service review, governance, and supplier performance meetings
Developing and standardising ITSM processes across different service providers
Supporting the harmonisation and development of SLA, OLA, and KPI practices
The role therefore gives you the opportunity to work both at a strategic level and with practical,