Service Contract Manager, Marine & Ports

ABB:llä pääset mukaan auttamaan eri teollisuudenaloja toimimaan tuottavammin, tehokkaammin ja kestävämmin.

Meillä sinua rohkaistaan viemään asioita eteenpäin, saat tukea ja mahdollisuuksia kasvaa ja olla ylpeä siitä, mitä saavutamme yhdessä.

Tule mukaan rakentamaan kestävämpää tulevaisuutta. Run what runs the world.

Tämä positio raportoi:

Contract & Service Operations Manager

__

Your Role and Responsibilities

We are looking for a Service Contract Manager to join our Marine & Ports Propulsion Service unit in Vuosaari, Helsinki. The position can also be based in Miramar, USA, or Turku, Finland. In this position, you will manage a service agreement and ensure that contract-related obligations are fulfilled. To be successful, you will also need to identify sales opportunities and lead development projects, while ensuring all contract management activities are executed according to company procedures and the contract management framework.

You will be mainly accountable for:

Ensuring that service agreement commitments are followed and implemented with a sense of urgency and care

Identifying opportunities for improving the customers' operations and eliminating pain points

Preparing and executing regular performance reviews internally and externally with the customer

Supporting the development of the contracts by gathering customer feedback and distributing it to the appropriate part of the organization

Optimizing service contracts through data-driven analysis and continuous identification of improvement opportunities

Coaching and supporting service projects and site managers in their projects

Creating and organizing handovers for project managers to initiate contracts' projects

Qualifications for the Role

Several years of experience from service business, for example in project management, sales, supply chain or account management. Experience from Marine industry is seen as advantage.

Independent and solution-focused way of working with analytical abilities

Wide