Technical Support Engineer

At IQM, we build world-leading quantum computers for the well-being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It's complex, demanding, and deeply collaborative. We turn deep research into reliable, full-stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.

Join the team that gives quantum a heartbeat.

The work

We are looking for a Technical Support Engineer to join our team in either Munich, Germany or Espoo, Finland. You will be a key team member being responsible for software installations on our customer's Quantum Computers. In this role you will be involved with installation, maintenance and upgrade of production systems.

What you'll actually do Provide Tier 2/Tier 3 support to customers after initial triage by the support team

Use and navigate our existing full stack quantum computing software efficiently

Replicate customer issues to better understand and troubleshoot problems

Perform advanced troubleshooting of complex systems through log analysis

Communicate and collaborate with customers through ticketing system

Guide customers on quantum computer control software installation and upgrade processes and running simple quantum circuits

Act as a system administrator for the Quantum Computer's software stack

Interface with internal technical experts and follow up problems that require additional analysis

Maintain up-to-date knowledge on quantum computing and related software

Keep focus on automation and how to make existing processes more efficient

What we're looking for +5 years experience of Software Solution Architecture or Linux System Administration

Hands on experience with Linux systems and docker containers

Experience with Python, including package installations in virtual environment

Excellent communication skills and a customer friendl