Aircraft Refuelling Operator

About this role

Responsibilities

• As an Aviation Refuelling Operator, you'll be responsible for delivering safe, efficient, and reliable refuelling services to aircraft operating at Birmingham Airport.
• Key responsibilities include:
• Safely perform aircraft refuelling activities in accordance with company, airport, and regulatory requirements.
• Handle, store, and transport aviation fuel while maintaining strict quality control standards.
• Follow all Safety, Security, Health and Environmental (SSHE) procedures and actively contribute to a strong safety culture.
• Conduct pre-operational checks and ensure equipment remains operational and compliant.
• Accurately record fuel deliveries, stock movements, and sales transactions.
• Monitor product quality and complete all required operational documentation.
• Respond appropriately to operational incidents and emergencies in accordance with established procedures.
• Deliver excellent customer service as a key point of contact for airline and airport customers.
• Support day-to-day operational planning to ensure aircraft are serviced safely and on time.
• Complete required training and maintain operational competency standards.
• Assist with continuous improvement initiatives and operational excellence activities.

Requirements

• Valid LGV Class 1 (C+E) driving licence.
• Minimum of 2 years' current LGV Class 1 driving experience.
• Strong commitment to safety and compliance.
• Ability to work independently and as part of a team.
• Excellent attention to detail and accuracy.
• Good problem-solving and decision-making skills.
• Basic IT, data entry, and numeracy skills.
• Strong verbal and written communication skills in English.
• Ability to work flexible shifts, including overtime when required.
• Manual handling capability and experience working in operational environments.
• Strong organisational and time-management skills.
• Desirable Experience
• Previous experience in aviation, fuel distribution, logistics, tanker operations, or other safety-critical industries.
• Experience working under strict regulatory and operational procedures.
• Customer-facing experience within a service-oriented environment.
• Knowledge of health, safety, and environmental management systems.
• What Success Looks Like
• In this role, you will:
• Deliver safe and timely aircraft refuelling services.
• Maintain full compliance with all safety and operational requirements.
• Accurately complete fuel, inventory, and operational records.
• Build positive relationships with customers and operational stakeholders.
• Demonstrate strong teamwork, professionalism, and operational excellence.
• Contribute to a culture of safety, reliability, and continuous improvement.
• Location & Working Pattern
• 📍 Birmingham Airport, United Kingdom
• This role operates within a 24/7 airport environment and requires flexibility to work shifts, weekends, bank holidays, and overtime as operationally required.
• #WFS