Svensk kundtjänstmedarbetare inom iGaming – Flytta till Malta
About this role
Picture This...
It’s a Tuesday afternoon. You just closed your laptop after an awesome shift with a kick-ass team. 10 minutes later, you’re at a beach bar with a cold drink, soak up 25°C sunshine, and plan a weekend catamarans trip around the Blue Lagoon.
If your current routine involves grey skies, wet commutes, and endless coffee refills just to survive the winter—this is your sign to make a move.
We are looking for energetic, early-career professionals with call center experience to join one of Europe’s boldest, most dynamic iGaming giants on the sunny island of Malta!
What You’ll Actually Be Doing
You won't just be reading scripts—you're the vibe manager and frontline hero for thousands of active players!
Live Chat & Email Support: Assist players in real-time with everything from game rules and bonus activations to payout queries and account verification.
Problem-Solving Superhero: De-escalate tricky situations, troubleshoot tech glitches, and leave every user with a smile.
Cross-Department Collaboration: Work side-by-side with VIP managers, Payments, and Risk teams to keep the platform running like a dream.
Keep the Energy High: Bring your personality, humor, and active listening skills to work every single day.
Requirements
- 🎯 Who We’re Looking For
- This role isn't for complete beginners—we need someone who already knows their way around a ticket system or chat interface:
- Proven Support Experience (Non-Negotiable): You already have hands-on experience in a customer service environment (call center, contact center, or BPO live chat). You know how to multitask, handle chat queues, and deliver 5-star support under pressure.
- Language Power: Native or near-native (C2) Swedish, plus strong written and spoken English.
- Tech & Fast-Paced Mindset: You can navigate CRM dashboards, switch between 5 browser tabs seamlessly, and learn internal tools fast.