Marketing Content Specialist

About this role

Responsibilities

• As a Marketing Content Specialist, you will be responsible for creating, managing, and delivering content for our customers. This is a highly operational, customer-facing role where you work hands-on with content every day and act as a trusted partner to our customers.
• You will regularly meet with customers, run check-ins, gather input, challenge ideas when needed, and translate business goals into concrete content output.
• This is not a purely strategic or managerial role; you are expected to execute.
• Content Production & Execution
• Write and edit high-quality content for our customers, including:
• LinkedIn posts
• Thought leadership content
• Blog articles
• Adapt tone of voice and messaging to each customer’s brand and audience
• Turn rough ideas, interviews, or notes into clear, engaging content
• Ensure content is delivered on time and meets agreed quality standards
• Customer-Facing Work & Collaboration
• Act as a primary content contact for assigned customers
• Run regular customer check-ins (monthly or bi-weekly) to:
• Align on goals, priorities, and feedback
• Present content ideas and drafts
• Gather input and insights from the customer
• Build strong, long-term customer relationships through proactive communication
• Guide customers on what content will work best and explain why
• Planning & Coordination
• Plan and manage content calendars together with customers
• Coordinate feedback cycles and revisions efficiently
• Collaborate internally with strategy, marketing, and customer teams
• Maintain documentation of content plans and customer preferences
• What This Role Is (and Is Not)
• This role is:
• Hands-on and execution-heavy
• Customer-facing with regular meetings
• Focused on writing, editing, and delivering content
• About turning strategy into real output
• This role is NOT:
• A purely strategic or advisory role
• A people management role
• A high-level “ideas only” position
• Who you are
• You have 2–5+ years of experience working with content, copy, or mark