Senior Warranty Expert - Americas

Wartsila is leading the maritime industry's transformation toward a decarbonized and sustainable future. At Wartsila Marine, we are proud to offer our customers the world's most comprehensive network of marine expertise, from engines to full lifecycle solutions. Together, we are shaping an interconnected and cleaner maritime future.

We are now looking for a Senior Warranty Expert to join our team working for a better future.

The position is permanent , and the preferred location is Fort Lauderdale, USA, or Panama City, Panama .

The role follows a hybrid working model, with an expectation to work from the office two days per week.

What You Will Be Doing?

As a Senior Warranty Expert, you will act as the primary point of contact for customers across the Americas, taking ownership of warranty claims from initial notification through final resolution. This role combines technical expertise with customer relationship management, requiring you to coordinate multiple stakeholders, navigate complex technical challenges, and drive timely solutions that minimize customer downtime.

Reporting to the Regional Warranty Manager, you will work closely with customers, shipyards, service teams, engineers, suppliers, and internal stakeholders across a global warranty organization. The role supports a broad portfolio of marine technologies, including engines, propulsion systems, LNG applications, and vessel modification projects. You will be responsible for balancing technical problem-solving with customer expectations while managing multiple cases in a fast-paced environment.