Associate Director, Community Engagement Team Lead - West

Job Description

Role Summary

The Associate Director, Community Engagement Team Lead position resides in the Value & Implementation (V&I) organization, which includes Global Medical and Scientific Affairs as well as Outcomes Research.

This role is responsible for leading and enabling a team of Community Engagement Specialists (CES) to execute community engagement across priority advocacy ecosystems, including patient advocacy organizations (PAOs), community-based organizations (CBOs/NGOs), and allied healthcare networks.

The Associate Director / Manager serves as a critical link between field execution and organizational strategy, ensuring consistent, compliant, and high-quality engagement aligned to enterprise priorities and community needs.

The role focuses on translating strategy into field execution, strengthening team capabilities, and ensuring the structured capture, synthesis, and communication of insights related to access, barriers to care, and community priorities.

Responsibilities and Primary Activities

People Leadership & Team Development

Use data, field observations, and qualitative feedback to evaluate engagement effectiveness and identify opportunities for continuous improvement, including standardized insight capture and reporting approaches

Lead and support execution of community engagement activities aligned to organizational and ecosystem priorities

Partner with PI&E leadership in preparation, planning, and integration related to disease awareness, community engagement, and execution

Identify and prioritize training, coaching, and development needs across the CES team

Guide field-based segmentation and targeting activities, including oversight of tactical engagement plans and KPIs

Leverage community insights and engagement data to identify trends, unmet needs, access barriers, and opportunities to enhance engagement approaches

Ensure consistent utilization of execution resources, including playbooks, tools, and standardized operating procedures (SOPs)

Establish and maintain bi-directional communication between CES field teams and headquarters to ensure alignment and visibility of community insights

Plan, coordinate, and lead team engagements including meetings, strategy discussions, and training calls

Ensure all engagement activities comply with legal, regulatory, and non-promotional requirements

Utilize reporting tools and dashboards to monitor engagement performance and support decision-making

Identify and communicate opportunities to evolve and optimize community engagement models and field execution approaches

Travel:

Up to 75% travel required for external engagements, conferences, and regional meetings.

Required Qualifications, Skills and Experience

Minimum

Bachelor’s degree required; advanced degree preferred

Minimum of 5+ years pharmaceutical/biotech experience in a related role -AND/OR- community engagement, patient advocacy, or public health experience

Demonstrated experience leading or supporting field-based teams

Strong project management and organizational skills

Strong written and verbal communication skills

Proven ability to drive execution and manage multiple priorities

Experience engaging with community stakeholders, advocacy organizations, or related groups

Strong cross-functional collaboration skills

Experience contributing to health-related, community-based, or engagement-focused initiatives