QCS Service Engineer

Do you thrive on solving technical challenges and helping customers succeed?

We are strengthening our Scandinavian Service team and are now looking for a QCS Service Engineer to join us in delivering world-class support and expertise for our Valmet IQ solutions.

This is an excellent opportunity for someone who wants to deepen their competence within automation, customer support, and the pulp and paper industry while working closely with customers and colleagues across Scandinavia and our global organization.

About the Role

As a QCS Engineer, you will be one of our customers key contacts for Valmet IQ systems. You will take ownership of service cases from start to finish, working closely with customers and supported by our product experts and global operations network.

The role combines field service work, technical problem-solving, customer interaction, and participation in modernization and upgrade projects.

This position is ideally based in Karlstad. However, we are also open to candidates based in Örnsköldsvik or Umeå, as the role involves regular travel to customer sites across Scandinavia.

Your Key Responsibilities

Provide service and support for Valmet IQ systems

24/7 on-call service on duty roster

Build and maintain strong customer relationships

Plan, execute, and document service visits

Perform preventive and predictive maintenance activities

Drive optimization and performance improvement initiatives

Participate in new deliveries, system extensions, and upgrade projects

Provide remote technical support when required

Collaborate closely with colleagues in Scandinavia, Product Line teams in Tampere, Finland, and our global Operations Network

Who We Are Looking For

We are looking for a technically oriented and customer-focused colleague who enjoys solving problems, taking initiative, and working collaboratively across teams and functions.

Relevant engineering degree or equivalent experience gained through working with industrial automation/QCS

Experience with