IT Service & Project Manager

Do you thrive on making IT services run smoothly and enjoy taking ownership of projects that make them even better? We do. 🚀

We're looking for an experienced IT Service & Project Manager to own the quality of IT services for our ~500 employees and lead key IT projects across Vincit.

What is the job like really? 🤔

This is a hybrid role combining IT service management and project leadership. Our end-user support is fully outsourced, so this is not a hands-on support role. Your main goal is to make sure our IT services deliver a great employee experience, strong security and good value - while also driving selected IT projects from start to finish.

You'll manage an established provider and SLA, while taking a fresh, critical look at how well they meet the needs of our organisation. You'll also act as the senior escalation point when needed and drive improvements in quality, efficiency and cost.

You'll know you've succeeded when our IT services run smoothly, recurring issues get solved at the root, our partners deliver what's expected, and projects turn into lasting improvements.

Here's a snapshot of your key responsibilities:

☘️ Owning IT service quality: You manage our outsourced end-user support provider, govern SLAs, run regular service reviews, monitor service performance and drive continuous improvement.

☘️ Managing partners and costs: You hold our providers accountable for quality and responsiveness while identifying opportunities to improve efficiency and optimise costs.

☘️ Leading IT projects: You take ownership of selected rollouts, migrations, tooling, security and infrastructure initiatives -managing scope, timeline, budget, vendors and stakeholders from planning to delivery.

☘️ Making improvements stick: You focus on root causes, better processes, self-service and clean handovers so today's projects and issues don't become tomorrow's recurring escalations.

What are we looking for?

We're looking for a proactive and experienced IT