IT Lead – Infrastructure, Operations & Support
About this role
<p>ReOrbit is looking for an IT Lead – Infrastructure, Operations & Support to build and scale the infrastructure, operating model and service foundations that enable the company to grow.</p><p>As our IT Lead – Infrastructure, Operations & Support, you will take ownership of how ReOrbit’s core IT infrastructure and operations are designed, managed and scaled. You will combine hands-on technical leadership with strong operational governance, building resilient and repeatable systems across infrastructure, cloud, end-user computing and support.</p><p>You will lead the Infrastructure, Operations & Support pillar of ReOrbit’s multi-year IT strategy, working closely with the Head of IT & Business Systems, Security, Engineering, Manufacturing and external partners. While end-user support will be owned and governed by this role, much of the day-to-day service delivery will be handled through the internal team and an outsourced 24/7 support partner.<br></p><p>It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact, to reach our goal of pushing the boundaries of space data transfer. </p><p><strong>Responsibilities</strong></p><ul><li><p>Own end-user support and the enterprise 24/7 service model, ensuring the Jira Service Desk operates against defined SLAs and KPIs.</p></li><li><p>Lead and manage the outsourced support partner, holding external delivery accountable while retaining ownership of service quality internally.</p></li><li><p>Establish and govern core IT operations processes, policies and standards across change, incident, problem and asset management, aligned with ITIL and ITSM principles.</p></li><li><p>Define clear ownership models, runbooks and documentation to ensure operational delivery does not depend on individual knowledge.</p></li><li><p>Define and govern SLAs, KPIs and operational metrics, producing regular dashboards, reporting and audits that provide clear visibility into service and infrastructure health.</p></li><li><p>Manage IT asset inventory, procurement and vendor coordination across the organisation.</p></li><li><p>Administer and support core end-user technology platforms, including Microsoft 365, Google Workspace, Intune, MDM and Jamf.</p></li><li><p>Lead and support the migration from Microsoft 365 to Google Workspace.</p></li><li><p>Design, document and maintain ReOrbit’s IT infrastructure architecture across networks, servers, storage, cloud and end-user computing.</p></li><li><p>Develop reference architectures, technical standards and infrastructure designs that can be replicated and expanded as ReOrbit grows.</p></li><li><p>Lead the restructuring and scaling of infrastructure to support multi-satellite production, clean-room and OT environments, new facilities and future robotic manufacturing deployments.</p></li><li><p>Build scalable and modular infrastructure designs, including network segmentation, VLAN architecture, governed USB access and infrastructure capable of supporting high-reliability production environments.</p></li><li><p>Build and administer core infrastructure across LAN, WAN, Wi-Fi, VPN and network security, as well as servers and Microsoft cloud technologies including Active Directory, Entra ID, Azure, SQL and Microsoft Dynamics 365.</p></li><li><p>Manage infrastructure capacity, performance, availability and monitoring, identifying risks and bottlenecks before they impact the business.</p></li><li><p>Plan and deliver infrastructure projects end-to-end, from scope and design through migration, testing, cutover and documentation.</p></li><li><p>Balance speed of delivery with reliability, scalability and controlled technical debt.</p></li><li><p>Own the IT infrastructure supporting ReOrbit’s OT and clean-room environments, including network architecture, connectivity, access control and security.</p></li><li><p>Drive automation and continuous improvement across IT operations, including endpoint deployment, onboarding and offboarding, provisioning and monitoring.</p></li><li><p>Improve operational workflows by applying Eliminate–Simplify–Standardise–Automate principles.</p></li><li><p>Work across systems including Jira, HiBob and Active Directory to automate and streamline employee lifecycle processes.</p></li><li><p>Embed security, compliance and resilience into IT operations, including endpoint and cloud controls, acc