Account Engagement Specialist

About this role

Responsibilities

• Manage and grow a large portfolio of existing client relationships, building long-term partnerships with top and mid-tail customers.
• Proactively expand relationships to drive retention, cross-sell, and upsell through tailored engagement strategies.
• Perform outbound outreach, including cold calls, to activate customers and create commercial opportunities.
• Design and execute multi-channel strategies to reach large customer segments at the right lifecycle moment.
• Own the growth pipeline end-to-end, from outreach and opportunity creation through deal execution and closing.
• Partner with Product and Marketing, feeding back on product gaps and influencing the roadmap.
• Build growth plans cross-functionally, improving the end-to-end customer experience.
• Lead educational initiatives (webinars, workshops) and represent Payoneer at industry events to drive engagement.
• Who You Are
• 2+ years of experience in account management, sales, or business development.
• Fluent in English and Turkish.
• Bachelor's degree, preferably in business or industrial engineering.
• Strong analytical skills, with experience building business cases and financial models.
• Excellent written and verbal communication skills; able to present business cases to stakeholders.
• Track record of meeting and exceeding business targets.
• Comfortable making decisions and driving results in a fast-changing, high-pressure environment.
• Experience with CRM platforms (e.g., Salesforce) and sales reporting is a plus.
• High-volume outbound outreach experience is a plus.
• Additional languages beyond English and Turkish are a strong advantage.
• The Payoneer Ways of Working
• Act as our customer’s partner on the inside
• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.
• Continuously improve
• Always striving for a higher standard than our last.
• Build each other up
• Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.
• We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Account Engagement Specialist, EMEA Role Summary You'll own a large portfolio of SMB and professional business customers across EMEA, driving growth through a 1-to-many, outbound-led engagement model. Working closely with Product, Marketing, and Operations, you'll build multi-channel outreach strategies, manage the full growth pipeline from prospecting to close, and identify cross-sell and upsell opportunities across top and mid-tail accounts. You'll combine strong commercial instincts with a data-driven approach, translating customer insight into go-to-market strategy. This is a fast-paced, entrepreneurial role for someone who thrives on high-volume outreach and building long-term client partnerships. Hybrid Full-time