Head of Managed Services
About this role
At Icomera, we build technology that keeps people connected while they’re on the move. Every day, our solutions deliver fast, reliable internet and digital services on trains, trams, buses, and coaches - supporting millions of passengers across the world.
This is a high-impact leadership role where you will take ownership of the continued development of Icomera’s managed services. You will define the service strategy, operating model, and roadmap, and lead the transition towards a more structured, platform-based and automated service setup. The role involves close collaboration with product, engineering, and commercial functions, with responsibility for aligning services across a global organization.
At Icomera, managed services cover the end-to-end delivery and continuous improvement of our connectivity and digital services, including service design, operations, and customer-facing performance.
Job type: Full-time
Workplace conditions: Hybrid
Responsibilities
- Develop and evolve managed services, operating models, and governance
- Drive service transformation, automation, and operational improvements
- Own and develop ITSM processes and ServiceNow-related workflows
- Lead and support team leads across service domains
- Ensure SLA adherence and service quality globally
- Coordinate suppliers,