Renewal Manager
About this role
About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally.
You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson.
This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies.
Responsibilities
- Manage subscription renewals and consistently achieve quarterly and annual renewal targets
- Handle commercial negotiations related to renewals, pricing, and indexation
- Reduce churn and identify customer expansion opportunities
- Maintain accurate renewal forecasting and revenue reporting
- Work closely with Customer Success, Sales, Finance, and Revenue Operations teams
- Support and improve renewal processes, workflows, and automation initiatives
- Ensure accurate customer and renewal data management in Salesforce and related systems
- Build strong internal and external stakeholder relationships
- Contribute to operational improvements and future AI-driven ways of working
- Requirement
- 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries
- Strong understanding of recurring revenue models, ARR, and customer renewals
- Experience handling customer negotiations and commercial discussions
- Strong analytical and numerical skills
- Proficiency in Salesforce, Excel, and other business systems/tools
- Excellent communication skills in English, both written and spoken
- Bachelor’s degree