Customer Support Engineer GC/GCMS (Field Service Engineer equivalent)
SwedenCompetitiveOn-site0 applicants
About this role
Job Description
The Field Service Engineer (FSE) – GC/GCMS is responsible for delivering advanced on-site technical support to customers operating gas chromatography (GC) and gas chromatography–mass spectrometry (GC-MS) systems. The role involves working directly in customer laboratories, ensuring optimal instrument performance, reliability, and compliance.
The FSE acts as a trusted technical expert, independently managing complex service activities and supporting customers in high-demand scientific environments.
Responsibilities
- Perform installation, maintenance, repair, and qualification of GC and GC-MS systems in customer laboratories
- Troubleshoot complex hardware, software, and method-related issues
- Optimize system performance and provide preventive maintenance recommendations
- Support multi-vendor instrument environments and integrated system solutions
- Provide technical guidance and training to customers and internal teams
- Act as escalation support for advanced technical issues
- Ensure compliance with quality, regulatory, and documentation standards
- Maintain accurate service documentation and reporting
- Qualifications / Requirements
- Degree in Chemistry, Biochemistry, or related scientific field
- Hands-on experience with GC and GC-MS instrumentation
- Strong troubleshooting and problem-solving skills
- Ability to work independently in customer-facing environments
- Strong communication skills in English (and local language as applicable)
- Willingness to travel frequently and valid driving license