Regional Service Excellence Manager

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

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Your mission

As the Right Hand to the Regional VP of Service Sales, you are the engine of execution. Your mission is to drive both strategic and operational excellence of services, by deploying Hoshin Kanri, standardizing regional workshops, and improving service operations. You bridge the gap between "planning" and "doing," using Black Belt rigor to eliminate waste and ensure the organization goes in one direction to deliver growth and efficiency.

The primary location is Helsinki, Finland, but we're accepting applications from all main Hiab locations in Europe. The position includes travelling around 30 - 50% across the responsible region.

Key responsibilitiesStrategy Deployment: Drive Hoshin Kanri action planning and execution in the respective markets to ensure delivery of improvement priorities and breakthrough objectives

Standardization & Governance: Design and deploy standardized workshop concepts and SOPs for maintenance, installation, and field services, and drive continuous improvement (lean, safety, quality) and greenfield projects

Continuous Improvement Project Leadership: Lead high-impact Lean Six Sigma projects to streamline service operations, drive growth, and improve margins

Performance Management: Define and track KPIs, leveraging VSM, Daily Visual Management and other Lean Six Sigma tools to drive problem solving and meet annual targets

Change Management: Lead change by taking people along to ensure sustainable adoption of new processes and improvements.