Consular Officer

About the Embassy of Belgium in Helsinki

The Embassy of Belgium in Helsinki is a small but dynamic team of professionals providing consular and diplomatic services in Finland and Estonia. We strive to provide high quality services to our stakeholders in Finland and Estonia, as well as in Belgium.

About the job

The Embassy of Belgium in Helsinki is looking to recruit a flexible and trustworthy consular officer. The position requires good organizational and communication skills and a service-oriented mindset, for providing a wide range of consular services in a multicultural and multilingual environment.

We encourage applications from all backgrounds and are committed to having a team that is made up of diverse skills, experiences and abilities.

Main duties and responsibilities

Handling Belgian visa applications from Nordic countries:

Receiving, reviewing, and processing visa applications from third country nationals that reside in Finland, Estonia, Sweden, Norway, Iceland, and Denmark.

Assisting applicants in visa procedures throughout the application process.

Front-office service delivery:

Serve as the primary point of contact for consular clients, providing clear, accurate, and timely information on procedures, documentation requirements, and applicable regulations. The agent receives and examines applications, guides applicants through administrative processes, and conducts interviews where required.

Providing a service that is accessible, respectful, and solution oriented.

Case handling and back-office processing:

Prepare, register and follow-up consular files in accordance with Belgian and local frameworks. This includes verifying the completeness and authenticity of documents, liaising with applicants and competent authorities where necessary, and ensuring that applications are processed efficiently and diligently through to their final outcome.

Issuance of official documents, certificates, and acts.

Advisor