Retail Operations Lead - Sales Market Finland, Latvia, Lithuania & Estonia
HelsinkiCompetitive0 applicants
About this role
WHAT YOU'LL DO
As a Retail Operations Lead, you lead and evolve the store operating model by optimizing ways of working, strengthening store operations capabilities, and driving a seamless omni customer experience. You guide Area Teams, support cross-functional collaboration, use data to make informed decisions, and ensure consistent, efficient store operations across the market.
Responsibilities
- As a Retail Operations Lead, you lead and evolve the store operating model by optimizing ways of working, strengthening store operations capabilities, and driving a seamless omni customer experience. You guide Area Teams, support cross-functional collaboration, use data to make informed decisions, and ensure consistent, efficient store operations across the market.
- You will: Implement and continuously evolve the store operating model strategy
- Optimize ways of working across people, processes, and technology to secure a seamless omni shopping experience, and drive omni sales and customer lifetime value
- Secure operational workload plan and workforce distribution aligned with long-term customer experience ambitions, leveraging automation where relevant to unlock more time dedicated for relations building and engagement with customers
- Secure high adoption of all available tools and features to enable full use of customer, product and selling data
- Secure benefit realisation of Operational Best Practice including all Omni Services & Solutions Make informed decisions and take data driven, decisive actions from insights and tools to meet omni colleague and customer expectations across the sales market (CAT, Brand Tracker, Post Purchase Survey) - reducing customer pain points
- Drive and benchmark Area Teams on store operational key results to ensure efficiency and maximize the colleague and customer experience
- Lead effectively towards changing customer expectations to build our future store operating model
- Provide coaching and training to strengthen store operations capabilities in your sales market
- Participate in creating the Tech roadmap for store customers and colleague experience - and ensure its tactical alignment with the Continent plans
- Work in close collaboration with Sales Market Expansion teams and act as an extended arm of Global Retail Experience
- WHO YOU ARE
- You are an experienced retail leader with deep store operations expertise, st