Technical Account Manager (Global Strategic Accounts)
About this role
Technical Account Manager, Global Strategic Accounts
As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle.
You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth.
Responsibilities
- Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
- Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria
- Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
- Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
- Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions
- Partner with Customer Success Managers to deliver structured onboarding programs for new customers
- Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value
- Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development
Requirements
- Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role
- Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle
- Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions
- Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups
- Experience delivering onboarding, enablement, or training programs that drive customer adoption and success
- Strong problem-solving skills and a consultative, customer-focused approach
- Ability to balance technical depth with commercial awareness and customer outcomes
- Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies
- Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams
- Experience working with enterprise customers, agencies, or large global accounts is a plus
- What We Offer You
- At Smartly, we offer a place where you can advance your career. Here, you'll find:
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
- Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
- Apply Now and Build Your Future with Smartly!
- Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together.
About Smartly.io
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.