Key Account Manager

About this role

Responsibilities

• Collaborate to build strong and meaningful relationships with restaurant partners.
• Lead strategic renegotiations of commercial terms with partners, introducing Wolt products and services (e.g., Wolt+ and Wolt Drive) to expand offerings and increase revenue.
• Provide consultation to partners on improvements, quality checks, and creative strategies to achieve their goals.
• Regularly assess partner performance, prioritize actions to maximize impact, and support growth using business intelligence tools.
• Gather feedback from partners and translate it into improvement opportunities for Product, Marketing, and Operations teams.
• Drive revenue growth using a data-driven approach that benefits partners and Wolt.
• Proven success in account management roles with a strong commercial mindset driving growth and profitability.
• Strong analytical judgment. Comfortable using dashboards such as Looker or Power BI to turn data into decisions.

Requirements

• Excellent relationship-building and communication across a wide range of stakeholders.
• Proactive, structured and dependable. You manage your pipeline, remove blockers, and ask for guidance on new or complex work.
• Familiarity with CRM tools is valued.
• Fluent in Estonian and English.
• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. As our new Senior Key Account Manager you’ll onboard new partners and help them thrive on our platform. You’ll have the opportunity to build strong partnerships, drive growth, and play a significant role in Wolt’s revenue development in Estonia. What you’ll be doing In this role, you’ll manage a portfolio of restaurant and retail partners, ensuring their success on our platform while driving Wolt’s growth in the market. Day-to-day in this role you’ll: Collaborate to build strong and meaningful relationships with restaurant partners. Lead strategic renegotiations of commercial terms with partners, introducing Wolt products and services (e.g., Wolt+ and Wolt Drive) to expand offerings and increase revenue. Provide consultation to partners on improvements, quality checks, and creative strategies to achieve their goals. Regularly assess partner performance, prioritize actions to maximize impact, and support growth using business intelligence tools. Gather feedback from partners and translate it into improvement opportunities for Product, Marketing, and Operations teams. Drive revenue growth using a data-driven approach that benefits partners and Wolt. Our humble expectations Proven success in account management roles with a strong commercial mindset driving growth and profitability. Strong analytical judgment. Comfortable using dashboards such as Looker or Power BI to turn data into decisions. Excellent relationship-building and communication across a wide range of stakeholders. Proactive, structured and dependable. You manage your pipeline, remove blockers, and ask for guidance on new or complex work. Familiarity with CRM tools is valued. Fluent in Estonian and English. Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙