Logistics Specialist - English & Dutch
About this role
š Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.
š±Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.
š Scale: Weāre growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earthās atmosphere!
āļø Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIMEās 100 Most Influential Companies. Most recently, we won Appleās coveted Cultural Impact Winner.
Your mission
Our āToo Good To Go Parcelā business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into āToo Good To Go Parcelsā, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing B2C marketplace, customers can opt to have their parcel conveniently delivered to their doorstep or pick it up from a nearby location, creating a surprise element as customers unbox their Too Good To Go Parcel. Instead of allowing these products to go to waste, manufacturers significantly decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market.
The Logistics Specialist is directly responsible for the daily execution, data integrity, and frontline operational performance of Logistics operations within their assigned market(s). Reporting directly to the Cluster Logistics Manager, you will act as the primary, high-urgency contact for the local 3PLs and last-mile carriers. Your mission is to own day-to-day market execution - ensuring seamless inbound and outbound flows, maintaining tight stock discipline, and enforcing partner SLAs to support the Cluster's overarching performance and cost-control targets.
Responsibilities
- 3PL Performance & SLA Enforcement
- Act as the direct, day-to-day operational manager for all 3PL and last-mile activities in your market(s).
- Monitor partner capacity and performance daily to ensure exceptional execution and absolute adherence to agreed SLAs.
- Own daily operations for your market(s), in alignment with local Commercial, Planning & CX teams.
- Resolve operational friction, transport delays, and warehouse bottlenecks with a high sense of urgency, providing clear action plans and proactive updates, and escalating structural partner failures directly to the Cluster Logistics Manager.
- End-to-End Operational Execution
- Manage daily inbound order flows, liaising with suppliers, freight forwarders, and 3PLs to ensure goods are received on time and with minimal discrepancies.
- Deliver daily, accurate status reports to the local Commercial team.
- Map short-term capacity with 3PLs to seamlessly support our pick-to-order operating model.
- Ensure the 3PL strictly adheres to daily order cut-offs and picking schedules, providing clean, daily updates to the TGTG team.
- Own dispatch and delivery metrics for your market(s).
- Partner with last-mile carriers and CX to root-cause delivery failures, reduce customer contact/refund rates, and swiftly resolve logistics escalation.
- Data Discipline & Financial Accountability
- Maintain flawless inventory data accuracy across master data, cycle counts, and daily/weekly/monthly stock reconciliations to fully support real-time pick-to-order demands.
- Minimise stock variance to prevent commercial disruption.
- Track, control and approve/dispute supplier invoices and logistics invoices to ensure on-time payment.
- Identify cost-saving opportunities.
- Performance Reporting & Optimisation
- Monitor daily logistics KPIs and compile accurate performance data to feed into the Cluster Logistics Managerās weekly regional reports.
- Actively identify local process and tool bottlenecks, proposing and executing tactical improvements to streamline pick-to-order workflows alongside your internal and external partners.
- What weāre looking for
Requirements
- Hands-on experience in e-commerce operations, supply chain, or retail logistics, with direct experience working daily with 3PLs and last-mile networks.
- A proven track record of owning daily operational metrics and holding external vendors accountable to strict timelines and performance SLAs.
- Prior exposure to fast-moving, high-velocity pick-to-order fulfillment or e-commerce warehouse operations.
- Strong analytical capability with extreme attention to detail; comfortable auditing high volumes of stock and invoice data.
- Exceptional organisational and communication skills, with the ability to confidently align external partners and internal teams (Commercial, Planning, Finance, CX) via Slack, email, and phone.
- Critical thinking, Solutions-oriented and proactive.
- Full professional proficiency in both English and Dutch. Any additional languages are a plus.
- Desired:
- Experience of working in an international setting, in a fast-paced environment is a benefit
- Practical experience executing workflows within ERP, WMS, TMS, and OMS systems is a plus
- Our values
- We win together: Food waste is a big beast to fight. We believe in a #oneteam.
- We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
- We keep it simple: Our ambitions are bold but our solutions are simple.
- We build a legacy: Weāre proud of the change weāre driving.
- We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.