Logistics Manager - English & German or Dutch
About this role
š Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.
š± Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.
š Scale: Weāre growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earthās atmosphere!
āļø Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIMEās 100 Most Influential Companies. Most recently, we won Appleās coveted Cultural Impact Winner.
Your mission
Our āToo Good To Go Parcelā business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into āToo Good To Go Parcelsā, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing B2C marketplace, customers can opt to have their parcel conveniently delivered to their doorstep or pick it up from a nearby location, creating a surprise element as customers unbox their Too Good To Go Parcel. Instead of allowing these products to go to waste, manufacturers significantly decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market.
The Logistics Manager is directly accountable for the operational execution, performance, and vendor account management of our logistics network within a designated cluster of markets. In this role, you will lead a team of Logistics Specialists and serve as the primary operational anchor for our 3PLs and Last Mile carriers. In this highly tactical and operational role reporting to the Head of European Logistics, you will actively influence the Logistics strategic roadmap and work closely with our Operational Excellence teams.
Responsibilities
- Operational 3PL Governance & Account Management
- Performance Enforcement: Own the operational and tactical account management of 3PLs and last-mile partners.
- Hold external vendors strictly accountable to established SLAs, processes and costs, in MBRs/QBRs and act as the ultimate escalation point for daily operational friction.
- Own the continuous improvement roadmap with our 3PLs, aligned with internal and external needs, and proactively communicate on status and deliverables.
- Customer Experience: champion the post-purchase and delivery experience by analysing care metrics and leveraging operational adjustments to increase customer retention.
- Cost & Waste Control: Work closely with the Finance team to track, audit, and tightly control end-to-end supply chain operational costs, ensuring adherence to budget parameters without direct P&L ownership.
- Team Leadership & Execution
- Team Accountability: Direct and develop a team of Logistics Specialists, taking full responsibility for their daily output, engagement, performance metrics, and tactical capability alignment.
- Operational Reporting: Own the accuracy and delivery of weekly/monthly performance reporting to the Head of European Logistics, translating daily operational order fulfilment and carrier data into clear, actionable updates and risk-mitigation plans.
- Cross-Functional Collaboration, Projects & Strategic Influence
- Roadmap Influence: Partner with global and regional leadership to provide critical operational insights that help shape and influence the strategic roadmap for Logistics.
- Commercial, Planning & Finance Synergy: Collaborate tightly with Commercial, Planning and Finance stakeholders to build a shared understanding and common goal.
- Project Coordination: Own the implementation of new Logistics vendors, new operating models, new tools & processes, where necessary
- What weāre looking for
Requirements
- Solid experience in e-commerce operations, supply chain, or tactical logistics, ideally within a fast-moving B2C food, grocery or perishable goods environment
- Proven Account Management: demonstrated track record of managing 3PLs and last-mile carriers, with a proven ability to rigorously enforce SLAs, drive external vendor accountability, while maintaining a trusted partnership.
- People Management: experience directly leading, coaching, and managing the daily output of a functional operations or logistics team.
- Stakeholder & Influence Skills: Excellent communication skills to effectively manage external vendors, align internal cross-functional teams, and constructively influence senior leadership regarding operational roadmaps.
- Analytical Execution: strong analytical skills with a knack for deep-diving into operational data, identifying root causes of supply chain friction, and generating immediate tactical solutions.
- Fluent in English. Fluent in either Dutch or German (Cluster North).
- Desired:
- Experience managing multi-market or pan-European operational logistics networks.
- Practical, day-to-day familiarity with ERP, WMS, TMS, and OMS systems and their operational integrations.
- Our values
- We win together: Food waste is a big beast to fight. We believe in a #oneteam.
- We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
- We keep it simple: Our ambitions are bold but our solutions are simple.
- We build a legacy: Weāre proud of the change weāre driving.
- We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.