Senior Controls Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London/UK Remote | 💰£85,000 - £115,000 (pro-rata) + Benefits ✨

We're looking for a senior leader to join Monzo’s ever growing, high performing Risk & Control team for a fixed-term period of 6 months.

We’re looking for someone who cares deeply about understanding our business, customers and risks, who can communicate their findings clearly to business partners and can drive actions on top of insights.

You’ll lead the Controls Testing team who:

Manage a programme of controls effectiveness testing (design and operational effectiveness);

Seek opportunities to automate testing through Data Analytics and AI;

Provide advice on how to optimise our control suite to ensure that Monzo grows safely and that risks are managed as expected; and

Consistently deliver improved ways of monitoring Monzo’s control performance

⭐️ About our Risk & Control team:

The team provides support, advice and insight to our Accountable Executives in managing their risks. Relationships with them are owned by our Risk Partner teams. This role sits in our central global control shared services, responsible for providing data, systems, and insight to empower our Risk Partners.

🔑 Your day-to-day

Lead on our programme to embed improved, risk-based controls monitoring across Monzo

Lead on our initiative to consider the optimal operating model for controls testing and monitoring, considering how we can further improve the team’s service for its customers in a way that scales as Monzo grows

Lead a team of specialists with good knowledge of Monzo, its ways of working and processes to provide excellent customer service to users of control monitoring outputs from across the 3 lines of defence

Lead the team to deliver on its agreed control testing plans, reporting on findings to stakeholders and helping them to scope improvement activities (if applicable)

Use your commercial awareness to help understand and solve controls-related problems with the greatest business impact

Work with our Risk Data and Platform teams to improve the actionable insights from the team’s activities, driving a culture of control consciousness across Monzo

🤩 We’d love to hear from you if…

You have solid grounding risk and control processes

You’re a strategic leader with experience of leading initiatives to improve adoption of technology and data solutions - including Data Analytics and AI

You have experience of leading a team of highly qualified specialists in the field of Assurance

You're impact driven and eager to have a really positive impact on the company, product, users and very importantly your colleagues as well

You're commercially minded and can help to put controls into business perspective

You’re as comfortable getting hands-on (delivering testing and building automation solutions) as taking a step back and thinking strategically

You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so

You're a team player whom your colleagues can rely on, able to build relationships with folks across our 3 lines of defence

🚩Due to the fixed-term nature of this role, applicants with immediate availability or short notice period will be prioritised

🌈 The Interview Process

Our interview process involves three main stages:

Chat with a member of the hiring team

Initial call with the hiring manager

2-part final stage interview (Technical & Behavioural) with members from the wider team

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on business-hiring@monzo.com

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo 🤖 You can read them here.

⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

🙌 What’s in it for you:

💰£85,000 - £115,000 (pro-rata) + Benefits

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.