Customer Care Executive (English and Italian)
About this role
Location: Come and join us in Athens or Thessaloniki!
Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using Freenow by Lyft. You face users and turn them into the most passionate Freenow lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
Responsibilities
- Deliver high-quality support via calls, emails and messenger platforms
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Triage issues and escalate them when necessary
- Cooperate with other departments to assist inside projects and resolve technical issues
- Initial experience in customer support
- The ability to speak, read and write Italian and English, any other language is a plus - Please submit your application in English
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented, proactive in process improvements
Requirements
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
About FREENOW
Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?