AI Platform Engineer

We are looking for an AI Platform Engineer to own the critical platform layer that powers our entire AI agent ecosystem. In this high-impact role, you will design, build, and maintain the shared infrastructure (including data connections, monitoring, routing logic, and the central Agent Registry) ensuring every AI agent across sales, customer success, and support operates consistently, reliably, and at scale. If you have a builder mindset and a passion for creating robust, maintainable systems that unlock organizational efficiency, this is your opportunity to define the future of automation within Supermetrics.

In this role, you will...Build and maintain the shared infrastructure that all AI agents across GTM, CS and Support run on

Own and maintain the Agent Registry: the master catalogue of every agent, what it does, who owns it and when it was last reviewed

Ensure all agents connect to tools like Salesforce, Gainsight and Zendesk in a consistent and reliable way

Set up and maintain observability, dashboards and logs so the team can see what agents are doing and catch issues fast

Maintain data quality and write authority on the Golden Record in BigQuery

Work with the GTM and CS AI Leads to onboard new agents onto the shared platform correctly

Your day-to-day work and responsibilities include...Building and maintaining the event routing system that lets agents react to triggers - health score drops, renewals, stage changes - without being hardwired to each other

Creating and maintaining shared functions used by multiple agents so updates are made once and fixed once

Managing API changes from vendors and updating shared functions accordingly

Building and maintaining the observability layer so every agent run is logged and queryable

Managing the Agent Registry and keeping every agent assigned to an owner and scheduled for recurring review

Translating business stakeholder needs into infrastructure decisions alongside the GTM and CS Leads

This position is for you if