French/Spanish/Italian/Chinese Administration Coordinator
About this role
Nordic Unique Travels is one of the main travel companies located in Rovaniemi, Finland. We specialize in tours in Lapland - in Finland, North Norway and Sweden. At the moment, we have more than 100 tours and holiday packages in the Arctic Circle. Lapland is a great winter destination offering unforgettable experiences. Because of its nature, northern lights, winter activities, unique cuisine and accommodation and of course Santa Claus, it is very popular among customers from all around the world.
We are looking for Administrative Coordinators who can speak either French/Italian/Spanish/Chinese to join our team in Rovaniemi for a seasonal position. The duration of the contract will be agreed upon between September to April. Chinese (Mandarin) speakers from Malaysia will receive support to apply for seasonal work permit.
Responsibilities
- Deliver exceptional customer care;
- Promote and sell tours to walk-in customers;
- Respond to customer feedback and inquiries on social media platforms;
- Maintain and update third-party websites such as TripAdvisor and Google;
- Manage incoming emails, calls, and messages;
- Process bookings;
- Perform various office tasks as needed;
- Assist guides when required.
Requirements
- Excellent command of English;
- Mandatory proficiency in at least 1 additional languages (Spanish, French, Italian or Mandarin);
- Minimum of 1 year of relevant work experience;
- EU citizenship or valid Finnish work permit;
- Proficiency with Google Suite;
- Bachelor’s degree (or higher) in a related field is preferred;
- Proven experience as an administrative coordinator or in a similar role;
- Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously;
- Experience in a fast-paced work environment;
- Consistently positive attitude and approach.