Aviation Customer Service Specialist
LONDON CANARY WHARF, UKCompetitiveFull time0 applicants
About this role
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Aviation Fuel Logistics Specialist (Customer Service)
Responsibilities
- Handle high volumes of inbound phone calls and emails from global aviation customers
- Provide real-time support and resolve urgent requests with accuracy and professionalism
- Build strong customer relationships and deliver consistent, high-quality service
- Monitor fuel availability and communicate updates or disruptions
- Partner with internal teams to ensure seamless execution
- Support customer accounts and identify opportunities to improve service
- Adapt communication style to a diverse, global customer base
- What You Bring
Requirements
- 1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar environments
- Excellent communication skills in English, written and verbal
- Comfortable being on the phone for a significant portion of the day
- Strong customer service mindset and ability to build rapport quickly
- High attention to detail and ability to multitask under pressure
- Positive, proactive attitude and willingness to learn
- Ability to work independently and as part of a team
- Valid passport
Nice to have
- Aviation, travel, or logistics exposure
- Additional languages
- Familiarity with systems like Oracle
- Strong understanding of world geography
- Education
- High school diploma or GED required
- Why Join World Fuel
- Global aviation leader with strong brand reputation
- Fast-paced, customer-driven environment
- Exposure to international clients and operations
- Clear opportunities for growth and development
- #WFS