Data Operations Lead, Shell Energy
About this role
, United Kingdom
Job Family Group:
Trading Jobs
Worker Type:
Regular
Posting Start Date:
June 5, 2026
Business Unit:
Trading and Supply
Experience Level:
Experienced Professionals
Job Description:
What’s the role
As the Data Operations Lead, you will ensure robust, reliable, and responsive data operations across Shell Energy Trading, acting as the operational backbone for all data flows and user support. This role is critical to maintaining the integrity and availability of trading data pipelines, managing SLAs, and providing first-line support for data-related queries and requests.
Reporting to the Chief Data Officer, the Data Operations Lead combines technical oversight with operational excellence to guarantee that Shell Energy’s trading data infrastructure is fully optimised.
What you’ll be doing
Data Pipeline Operations
Run and monitor intraday and end-of-day (EOD) data pipelines across trading systems.
Ensure timely and accurate data delivery to support trading, risk, and analytics functions.
Service Level Management
Define and manage SLAs for data availability, quality, and performance.
Track and report operational metrics to stakeholders.
Reliability & Incident Management
Implement robust reliability practices for critical data services.
Lead incident response and root cause analysis for data-related issues.
Manage change requests and ensure controlled deployments.
Disaster Recovery & Failover
Execute DR and failover plans for critical data services to ensure business continuity.
Data Request & Support Management
Act as the single point of contact (DPM) for new data requests and support queries.
Serve as the first port of call for all data queries, issues, and requests from business users.
Continuous Improvement
Identify opportunities to enhance pipeline efficiency, reliability, and automation.
Collaborate with Data Engineering and IDT teams to implement improvements.
What you bring
Strong background in data operations within trading or financial services environments.
Hands-on experience with data pipelines, scheduling tools, and monitoring systems.
Familiarity with incident management, change control, and disaster recovery processes.
Excellent stakeholder management and communication skills.
Ability to work under pressure and deliver in time-sensitive environments.
Knowledge of energy trading systems and data flows is highly desirable.