Product Specialist - Server Based Software
SwedenCompetitive0 applicants
About this role
Do you enjoy solving complex technical challenges and understanding what really happens behind the scenes when things don’t work as expected?
We’re now looking for a Product Specialist who combines technical curiosity with a passion for problem solving, knowledge sharing, and continuous improvement - particularly within server-based and connected systems.
This role is ideal for someone who enjoys not only fixing issues, but also understanding the bigger picture: analysing real customer environments, collaborating across borders, and turning insights into long-term improvements. In this role, you’ll make a real difference by ensuring our customers can rely on systems that are critical to their operations.
Responsibilities
- As a Product Specialist, you are part of a global expert network supporting our Customer Centers. You will troubleshoot product, application, and server-related issues from initial analysis to resolution, often based on real customer cases. By supporting colleagues worldwide in resolving complex issues, you play a key role in improving both efficiency and customer experience.
- The role sits at the intersection of application support and system-level troubleshooting, where you’ll work with logs, configurations, and system behaviour rather than development. You will collaborate closely with R&D, Service, Marketing, and Product Management - not only to solve issues but also to continuously improve products.
- You will often act as a technical “detective”, analysing issues that occur in customer environments and working remotely to understand root causes – sometimes with limited information. This requires both technical depth and curiosity: asking the right questions, connecting the dots, and collaborating across teams and geographies. By identifying patterns and recurring challenges, you contribute to improving products, support processes, and ways of working over time.
- To succeed, you will need
- We’re looking for someone with strong technical interest, curiosity