Head of Data & Customer Insights (Remote within the EU)
SwedenCompetitiveHybrid0 applicants
About this role
Location: Remote / Hybrid Type: Full-time
We’re looking for a Head of Data Analytics & Customer Insights who will turn data into a core driver of our commercial strategy.
This role sits at the intersection of data, product, design, marketing and sales. You will own how we understand our users - from behaviour to motivation - and translate those insights into actions that drive product development, acquisition, engagement, retention, and revenue.
Responsibilities
- Lead the development of data-driven commercial strategies across the marketing platform analytics, customer support and customer insights
- Partner with leadership to define product development, growth priorities based on insights and trends
- Identify opportunities to improve conversion funnels and user value
Requirements
- Create and manage customer support into a structured, data-driven function that protects user trust, enables rapid issue resolution, and feeds critical insights back into Product, Design and Marketing and Sales teams.
- Session Insights - Build a deep understanding of user behaviour, needs, and motivations
- Customer Profile - Define and manage user s