Domain Architect Customer Service

About this role

About Avaron AB

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will shape the target architecture for the full customer domain in a large transformation aimed at moving from fragmented solutions to a modern, scalable, and consistent customer ecosystem. The scope covers CRM, case management, contact center, self-service channels, marketing platforms, and customer interaction flows, with close collaboration across both business and technology. In this role, you will create direction where many systems, teams, and priorities need to come together. You will work in a complex landscape where service, marketing, sales, data, and integrations all play a central part in the customer experience. This is a strong opportunity to influence long-term architectural choices and help define how the end-to-end customer lifecycle should evolve in practice. Job DescriptionYou will own and drive the target architecture for case management, contact center, customer interaction channels, and marketing platforms. You will define and guide architecture decisions across the customer domain with focus on scalability, consistency, and long-term sustainability. You will review solution designs across multiple teams and contribute to architecture governance and decision-making forums. You will align CRM, marketing platforms, customer data, and interaction channels into a cohesive architecture. You will influence system, platform, and integration choices to support modernization toward API-driven and data-driven solutions. You will work closely with stakeholders across business and IT to create alignment, handle dependencies, and move the transformation forward. You will support a shared architect