IT Support Engineer - Malta
SwedenCompetitiveOn-site0 applicants
About this role
The IT Support Engineer provides technical support and maintenance for the company’s IT systems, ensuring reliable availability of hardware, software, network services and end-user support. Reporting to the IT Manager, the role supports day-to-day IT operations, incident resolution, service requests and contributes to continuous improvement of support processes and documentation. The post-holder will work closely with business stakeholders, third-party suppliers and internal teams to maintain operational stability and deliver a high-quality service to users.
Responsibilities
- Technical Support & Incident Management
- Provide first and second line support for desktop, laptop, mobile devices, printers and peripherals across the business.
- Troubleshoot and resolve software, hardware and network incidents in line with agreed SLAs; escalate to third-party suppliers or senior engineers where required.
- Log, categorise and update incidents and service requests in the IT service management tool; maintain clear communication with end users during incident lifecycle.
- Support remote and on-site users, including out-of-hours support where necessary to maintain business continuity.
- Service Delivery & Requests
- Process service requests such as account provisioning, password resets, access changes and hardware/software provisioning in a timely manner.
- Install, configure and maintain operating systems, standard applications and company images on end-user devices.
- Ensure hardware and software inventory records are accurate and maintained, including asset tagging and lifecycle tracking.
- Support onboarding and leaver processes to ensure secure and efficient user access management.
- Network & Systems Support
- Assist with monitoring and basic administration of network devices, firewalls, Wi‑Fi and VPN services.
- Support server- and cloud-based services as required, working with senior engineers and external providers on changes and incident resolution.
- Perform routine maintenance tasks, sy