Technical Expert
About this role
JOB DESCRIPTION
As a Technical Expert, you will be responsible for providing technical support and resolving network issues in live 5G networks. This role is perfect for individuals with a M.Sc. or B.Sc. degree who are passionate about working with the latest technology and diving deep into network problems. In this position, you will be involved in technical support for New Product Introduction projects, developing and using our AI tools, handling and resolving customer tickets, and providing 24/7 emergency support for customer network incidents. You will work closely with cross-functional teams and have the opportunity to organize technical workshops and trials for counterparts.
Our work environment is dynamic, collaborative, and fast-paced. You will be part of a supportive team where learning and professional growth are highly encouraged. You don't need to be an expert in all the required skills listed, but a strong technical foundation (4-5yrs) and a willingness to learn quickly are essential. Fluency in English is required, as you will be communicating with global teams. Join us to make a difference in the 5G and forthcoming 6G network industry and be part of an exciting journey at Nokia.
Responsibilities
- Provide technical support for Core Network SDM products
- Resolve live 5G network issues
- Work on the latest technology
- Support New Product Introduction projects
- Handle and resolve customer tickets
- Provide 24/7 emergency support for customer network incidents
Requirements
- M.Sc./B.Sc. in a relevant field
- Basic understanding of Core Network SDM (Subscriber Data Management) products i.e. SDL, UDM, HSS and HLR
- Knowledge of 4G/5G call flows
- Experience with Cloud Infrastructure (OpenStack, VMware)
- Kubernetes expertise, including Helm, operators, cluster management, troubleshooting and the Red Hat OpenShift platform.
- Proficiency in scripting (Shell, Perl, Python) and using AI tools and network simulators
- Unix & Linux Systems administration
- Solid Understanding