CRM & Sales Process Manager
About this role
Company description:
"Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm."
Job description:
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Responsibilities
- Volvo Trucks Sales Area Central East & East (SA VTECE) is one of 6 Sales Areas in Volvo Trucks and is responsible for our operations in 29 European countries where we sell and distribute Volvo Trucks through our own direct sales organization, and where retail is our core business. This is a great opportunity to contribute to the success of our sales area and at the same time develop your own professional and commercial skills. You will be cooperating with local Market management teams and influence how we sell our Total Offer.
- As a CRM & Sales Process Manager, your main responsibilities are: As responsible for the CRM process and tool Salesforce you will together with local CRM responsible and management team set standards and way of working in Salesforce. All processes included - new truck sales, used trucks sales, services sales and marketing processes.
- Be the first point of contact for market support in our CRM tool Salesforce, interacting with local Sales organizations.
- Work with the Markets to develop dashboards and maximize use of CRM analytics to take proactive actions and decisions.
- Act as speaking partner for markets to drive new system require