Global Third Line Support Engineer
About this role
We Bring data to life.
At Ascom, we are committed to building technology that makes a real difference. Our solutions enable critical decision-making in healthcare and other demanding environments. Every second, our systems generate valuable data, and we ensure it reaches the right people at the right time.
We are now looking for a Global Third Line Support Engineer to join our team in Gothenburg.
As a Global Third Line Support Engineer, you will act as a technical expert within our support organization. You will handle complex escalated cases, working closely with customers and internal teams to ensure high-quality support and continuous improvement of our solutions.
You will play a key role in maintaining system stability, solving advanced technical issues, and supporting both local and global service teams.
Responsibilities
- Troubleshoot and resolve escalated technical incidents and service requests
- Provide expert-level support for Ascom products and solutions
- Collaborate with internal teams and customers to identify and implement solutions
- Perform investigation, fault analysis and root-cause identification
- Ensure accurate documentation and traceability of all cases
- Support system maintenance, testing, and improvement activities
- Contribute to high-quality customer service and efficient issue resolution
- Participate in after-hours/on-call support when required
- Your profile We are looking for someone with strong technical expertise and a problem-solving mindset who thrives in a dynamic and customer-focused environment.
- Required qualifications:
- Degree in IT, Engineering, or equivalent experience
- Strong knowledge of Windows Server environments and enterprise networks
- Experience in troubleshooting complex IT systems, integrations, and infrastructure
- Understanding of networking (TCP/IP, routing, switching, wireless)
- Experience with virtualization, databases, and system integration
- Experience & Key Competencies
- Several years of experie