Factory IT Support Engineer

About this role

About Avaron AB

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will work close to production in a Factory IT & Digitalization team where stable IT support is essential for daily operations. In this role, you help keep PCs, applications and connected services running in a critical industrial environment, with a clear link to production, integration and robotics. You become part of a skilled support team and work across incident handling, change management and continuous improvement. You will collaborate with production technicians, system suppliers and stakeholders across the organization. The role fits you if you enjoy hands-on troubleshooting while also understanding how applications, integrations and infrastructure work together. It is a great opportunity to work near the business, solve real operational challenges and grow in a technically broad environment. Job DescriptionYou will provide PC and application support for production in a factory environment. You will troubleshoot PCs, applications and IT systems and help restore service quickly when issues occur. You will coordinate incidents for the infrastructure and applications your team supports. You will manage and implement changes in systems and services within the team’s area of responsibility. You will contribute to application management when needed and support integrations between systems. You will drive improvement work related to processes, documentation and monitoring in the technical environment. You will work with problem management to prevent recurring issues and identify root causes of serious incidents. You will discuss improvement actions with production technicians and system suppliers. You will