DevOps Engineer ServiceNow

We are currently looking for high performing individuals with experience of Service Now, wanting to be a part of our future journey! Are you the one we’re looking for?

We are a small and dedicated team with a high level of independence and responsibility to ensure that we provide stabile operations and enable a great customer experience across segments, countries, brands and infrastructures.

You will have great colleagues, always striving to improve working in a high pace environment, and at the same time have fun. If this sounds like the right challenge for you, don’t hesitate to apply!

About the role

As a member of the Case Management & IT Inventory team, your role as a ServiceNow DevOps Engineer means you will have the full responsibility to operate and maintain the ServiceNow on-prem platform and its capabilities, from infrastructure, application, kafka, integrations and other adjacent areas to the platform. The role includes on-call availability for critical incidents during non-business hours. The aim is to:

Meet Tele2 business needs for highly available, reliable and secure services

Achieve and improve the Service Level Requirements and Incident handling

Full life-cycle management of solution including hardware, dB and application

Improve and retain service quality, stability and performance

Continuously drive automation and improvements coming in from the users and stakeholders of the platform

Continuously standardize and document capabilities to minimize dependency on individuals

Ensure support services are delivered with minimal disruption to systems, services, and overall platform operations.

Manage all Software upgrades, patches and additions of new Software and/or applications to the existing solution including security

Responsible for maintaining LCM of HW and VM environment needed for the application.

To be successful in this role, it’s key to be curious and understand the underlying processes and business needs for improvements to be able to proact