Customer Engagement Manager - Lead Management & Growth
About this role
Do you want to shape data-driven customer journeys that create value for our customers and support growth through high-quality lead and prospect management?
About the role
We are looking for a strategic and results-driven Customer Engagement Manager with a strong focus on lead generation, prospect management, and growth. In this role, you will work at the intersection of customer journeys, data-driven engagement, and sales execution - turning insight into actions that drive measurable impact. You will play a key part in shaping personalized customer journeys while ensuring a steady and conversion-ready flow of leads to our telemarketing teams.
In this role you will
Translate business and customer insights into actionable customer engagement activities with measurable results.
Own and drive lead generation strategies, primarily through digital channels, securing a consistent flow of high-quality prospects to support our sales targets and growth ambitions.
Monitor and analyze performance across the full funnel - from lead to sale - identifying optimization opportunities and driving continuous improvement.
Collaborate closely with proactive sales operations to understand performance drivers and conversion barriers and translate insights into action.
Lead and facilitate discussion with local cross-BU management team and key stakeholders (e.g., Sales Management in Customer Centers & Sales) on lead generation, prioritization and result follow-up.
Drive data-informed decision-making by actively contributing to growth discussions and business prioritization.
Define and communicate data and tracking requirements to IT and other stakeholders.
Build internal networks by fostering strong cross-functional collaboration across teams, markets and competences.
Identify new growth opportunities by staying on top of market trends and continuously exploring new lead sources and growth opportunities.
We offer
In the same way that we place high demands on you as an employee, we