Customer Support Specialist

Me ABB:llä autamme teollisuutta toimimaan kevyemmin ja puhtaammin - ja jokainen työntekijämme on mukana mahdollistamassa sitä. Tarjoamme sinulle mahdollisuuden näyttää tietä, tuemme sinua kasvussa ja voit olla ylpeä vaikutuksesta, jota luomme yhdessä. Liity meihin ja auta pyörittämään voimia, jotka pyörittävät maailmaa.

Tämä positio raportoi:

Customer Support Manager

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In this role, you will have the opportunity to provide and support in order to delivery process for frequency converters, maintaining proactive relationships with customers and coordinating between different internal stakeholders. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid #LI-Hybrid

This role is contributing to the ABB Oy, Drive Products division, Box Build Operations in Helsinki

You will be mainly accountable for

Deliver high-quality end-to-end order-to-delivery process support for ABB Local Sales Units (LSU's), ensuring export-control compliance, target lead-times, and providing training, documentation and daily support

Driving collaboration and continuous improvement by leading regular LSU sessions, collecting customer feedback, developing tailored instructions, contributing to continuous development, projects and pilots

Enhancing process efficiency and automation by improving order handling, documentation, and system usage while ensuring standardized practices across LSU's

Working closely with cross-functional stakeholders

Qualifications for the role

You are fluent in English, both written and spoken

Bachelor's Degree in Business Administration, International Trade, Logistics or related field is strongly preferred

1-3 years of experience in customer service with strong communication and problem-solving skills, and customer-focused mindset

Attention to detail and accuracy, with the ability to collaborate effectively in a team

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