Usability Engineer – Software & Hardware UX (m/f/d)
About this role
Job Description
Join a culture where every employee is charged with a customer-first mandate.
You will ensure that our products are intuitive, effective, and aligned with real user needs by providing objective, evidence-based usability evaluation across software and hardware solutions.
As part of a globally operating team of experienced UX designers, you establish and evolve usability engineering as a core capability for our UX team supporting laboratory software and applications.
Located at our Waldbronn site near Karlsruhe, the Usability and Design Center (UDC) works with marketing, engineers, scientists, and other experts across Agilent sites worldwide.
Tasks :
Proactively establish and drive usability engineering across UDC and Agilent,
ensuring usability evaluation is applied systematically across products and projects, building on existing foundations
Take ownership of usability evaluations by independently planning and conducting them (formative and summative) across software and hardware, aligned with ISO 9241‑210
Support internal teams as advocate for usability evaluation in the company by educating stakeholders on usability methods and best practices
Translate user behavior into
evidence-based findings
, including: task success, errors and root causes,
clearly informing product definition beyond meeting regulatory requirements
Partner closely with UX designers, Product Managers, and R&D to
validate
concepts, prototypes and implemented solutions at the appropriate project phases
Develop and lead usability testing activities and evaluate their results to guide product development Own usability metrics, standards, and frameworks (methods, templates, tooling) to
ensure consistency and comparability across products and portfolios
Act as the
usability quality gate before release
, reducing: UX defects, late-stage rework costs
Identify usability risks early and provide actionable recommendations for improvement
Document and communicate findings in a structured and decision-ready format
Contribute to the development of usability evaluation processes and standards
Explore emerging topics such as: AI-supported usability testing, evaluation of AI-driven and agent-based experiences
Requirements
- Degree in Usability Engineering, Human Factors, Psychology, UX Research, or similar
- Demonstrated experience in usability testing, evaluation methods and user research activities
- Strong analytical and problem-solving skills with the ability to derive insights from user behavior
- Experience in translating findings into clear, actionable recommendations
- AI literacy and interest in AI assisted Usability Engineering
- Excellent communication skills and ability to present findings to diverse stakeholders
- Strong team player with the ability to collaborate across disciplines
- Ability to work independently in complex product environments
- Fluent command of English is required
- Some international travel is required
- Additional Preferred Qualifications:
- Experience in life science, medical, or B2B environments
- Certifications such as CPUX or similar
- Familiarity with agile development processes