Solutions Engineer (x/f/m) - Milan
About this role
Your mission
The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge.
Your responsibilities include, but are not limited to:
Collecting issues and managing technical escalations to product and feature teams, and supporting them in investigating and validating bugs
Answering technical questions and defining solutions to the obstacles encountered
Ensuring the correct functioning and interoperability of Doctolib and Vettore services
Interacting with our sales, customer support, and development teams to improve the product and document reported issues
Documenting knowledge acquired in the field to make it a shared resource for the team
Collecting feedback from other teams and clients to share meaningful insights with the product team.
Requirements
- Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading!
- You could be our next teammate if you:
- Have 2–4 years of professional experience in technical support, managing and resolving issues and requests from clients and/or end users
- Hold a degree in Software Engineering, Computer Science, or a STEM-related field
- Are fluent in Italian (written and spoken) and have a good command of English (written and spoken)
- Are familiar with structured processes for product testing and delivery
- Are eager to share knowledge and learnings with your team.
- Now it would be fantastic if you:
- Have experience with bug tracking and the bug lifecycle
- Have a basic understanding of SaaS application architectures, their data flows, and interfaces
- Have coding experience in Java, HTML, C#, JavaScript, or Python
- Are comfortable with Agile methodologies and bug lifecycle management in enterprise environments.