2nd Line Technician

Step into a role where your technical expertise helps customers keep critical print environments running smoothly, securely, and efficiently.

Do you enjoy troubleshooting complex technical issues and working closely with customers to create long-term solutions? In the role of 2nd Line Technician, you are offered the opportunity to contribute and further develop your technical skills while supporting customers in their daily operations at Foxway.

Foxway is a global company with more than 1,300 colleagues across six countries. Together, we make digital life easier for our customers by enabling circular and sustainable tech — environmentally, socially, and economically. Through organic growth and strategic acquisitions, Foxway has grown rapidly in recent years, and our operational teams play a key role in that journey.

About the Role

As a 2nd Line Technician, you will support our customers with technical advice, troubleshooting, operations, and management of printers and print systems. You will work closely with both customers and internal colleagues to ensure stable and efficient IT environments while continuously contributing to service improvements and customer satisfaction.

Handling support cases, troubleshooting incidents, and monitoring customer environments.

Administration in Foxway’s ITSM and business systems according to customer processes and availability requirements.

Supporting and managing printers, print systems, and related infrastructure solutions.

Creating and maintaining technical documentation and work processes.

Participating in technical projects together with colleagues, customers, and suppliers.

Maintaining ongoing customer dialogue to understand needs, challenges, and improvements.

Contributing to the development of internal processes, methods, and tools.

Working with relevant platforms and technologies used within customer IT environments.

Continuously developing your technical competence through certifications and supplier training.

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